959@FM 1.1.5

959@FM represents a streamlined digital platform designed to facilitate the booking of facilities services at KAUST, eliminating the need to contact the service center via phone. Users can simply download the application, create an account, and communicate their requirements effortlessly. The platform allows for real-time management of requests, enabling users to monitor progress, review history, update contact details, inquire about various services or information, submit complaints, receive instant notifications, and provide feedback to support continuous quality improvement.

Why choose 959@FM?

• Intuitive interface accessible online through Wi-Fi, 4G, or 5G networks.
• Open to all registered users requiring facilities management services within KAUST.
• Functionality to generate service requests from anywhere globally, as long as network connectivity is available—ideal for users on holiday or traveling.
• Offline capability that ensures requests are automatically submitted once connectivity is restored.
• Integrated with the FM Call Center, available 24/7 for additional support.

959@FM offers access to over 12 facilities management services, including:

• Air Conditioning
• Electricity
• Fire System Maintenance
• Plumbing
• Lifts & Garage Doors
• Pest Control
• Horticulture
• Civil Works
• Appliances Maintenance
• Waste Management & Janitorial Services
• Nanny Services
• Housekeeping and additional support services

For further information regarding facilities management offerings, please visit us at https://www.fm.kaust.edu.sa.

Facilities Management — committed to delivering an exceptional customer experience.